Busch Vacuum Solutions USA, one of the largest manufacturers of vacuum pumps, blowers, compressors, and systems, launched its new Exchange PLUS vacuum pump service program.
The PLUS program features a new module equipped inside every rapidly exchanged vacuum pump. The customer receives a practically new vacuum pump with every exchange increasing their production efficiency and uptime. This is a unique upgrade to the basic Exchange program currently offered by Busch.
Once Busch picks-up a vacuum pump for repair, the customer receives a vacuum pump with a new module, 100 percent factory remanufactured components, painted in as-new condition and delivered, all at a flat rate price. There is no wait time for the pump to be repaired, putting production on hold. And, unlike the basic Exchange program with a one-year warranty, the PLUS program has an extended two-year warranty. Customers are also able to eliminate inventory costs of stocked parts and replacement equipment.
Jennifer Ramirez, vice president of after sales and service, said, “Our purpose was to create a service program that exceeds our customers’ expectations by including new components with an extremely rapid response time. We want this program to help our customers increase production efficiency and avoid possible downtime that brings even further peace of mind.”
A customer begins by placing an order under the Exchange PLUS program by calling the service hotline at 1-888-BUSCHUS (287-2487) or emailing email@example.com. Busch commits to responding within 24-hours, then picks up and delivers the replacement vacuum pump.
A nationwide team of Busch expert field service specialists and service centers supports the Exchange PLUS program 365 days a year. They are also able to assist with installation and start-up of the replacement vacuum pump as needed. Additional program features are being added in the coming months, such as digital vacuum pump monitoring and expanded vacuum pump model availability.
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