Ipsen continues service, calibrations, support despite virus


The Ipsen service team is committed to supporting customers during the COVID-19 pandemic with both on-site and remote assistance to keep critical heat-treating equipment operational.

Ipsen continues to provide advanced aftermarket support, including instrument calibrations and temperature uniformity surveys (TUS) that adhere to various industry standards, such as Nadcap, AMS2750E, AMS2769C, and MedAccred. Ipsen provides calibration and TUS services for the aerospace and defense, medical device, automotive, and energy industries to help ensure their equipment remains in compliance.

The Ipsen customer service team is the largest in the industry, with regional service managers and field service engineers able to provide immediate local support. Ipsen’s trained and experienced technicians provide an extensive range of services, including installation or relocation of equipment, start-up and testing, furnace evaluations and repair, refurbishments, computer and controls upgrades, spare parts, training, and technical support.

In accordance with government requirements, Ipsen is following all necessary safety protocols, including wearing personal protective equipment, maintaining social distancing, limiting face-to-face contact, and increasing the use of remote assistance where possible.

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