Ipsen launches digital platform to streamline customers’ operations

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The new Ipsen Connect customer service portal simplifies access to essential resources, including order history, service requests, and furnace documentation. (Courtesy: Ipsen USA)

Ipsen prioritizes customer assistance with its new Ipsen Connect. The customer service portal simplifies access to essential resources, including order history, service requests, and furnace documentation.

Key features of the new digital gateway include:

  • Convenient part management: Request or reorder parts, view order history, and access furnace documentation seamlessly.
  • Streamlined service requests: Schedule maintenance, troubleshooting, or calibration appointments in just a few clicks.
  • Best practices and expert insights: Access troubleshooting guides, online training videos, and answers to frequently asked questions.
  • Real-time updates: Keep your operations informed and on track with live updates, including order status, active quotes, planned maintenance, and scheduled service appointments.

Ipsen’s Digital Technologies team worked with internal and external stakeholders over the last several years, leveraging their insights to develop and evaluate the portal before its launch.

“By aligning our digital initiatives with our customers’ needs, our goal is to provide cutting-edge solutions that enhance efficiency, productivity, and customer satisfaction,” said Aymeric Goldsteinas, Ipsen’s vice president of digital technologies.

Following a successful beta test with 40 customers, Ipsen Connect is now available to all existing U.S. customers with vacuum furnace equipment. (Some features may not be available for older furnace models.) The service doesn’t require any software installation and can be accessed through any internet-connected PC or mobile browser.

MORE INFO  www.ipsenusa.com