Ipsen adds academy-trained technicians to field service

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The Ipsen Corporate Academy program is part of a strategic initiative to continue growing service capacity across the globe. (Courtesy: Ipsen USA)

Ipsen has completed its 2019 Corporate Academy class. Seven graduates will step into their full-time roles as field service engineers (FSEs) after several months of training and a comprehensive exam. The program is part of a strategic initiative to continue growing service capacity across the globe.

Ipsen employs a large, skilled aftermarket team. With local FSEs, customers have better access to on-site inspections, evaluations, repairs, installation, and support for their heat-treating and auxiliary equipment.

“Since the launch of the Corporate Academy, we have differentiated ourselves from the competition to establish Ipsen as the clear market leader in service,” said Ipsen Service Manager John Worley.

The next class began in January 2020, with another starting in April 2020. Ipsen plans to add ten more trained technicians to the field this year. During this five-month training, participants are taught core values, culture, and fundamental job skills through classroom presentations, hands-on troubleshooting experience, and on-the- job field training.

Graduates of the 2019 class were grateful for the unique learning opportunity.

“The Ipsen Corporate Academy was a very engaging experience,” said one graduate. “Ipsen has given us a great platform to head out into the field.”

“The level of training is well above and beyond any company I have worked for,” said another graduate.

Ipsen is recruiting candidates with mechanical and electrical experience or education who want to improve their skills in vacuum furnace technology, design, installation, service, and troubleshooting. These positions may require relocation, as well as domestic and occasional international travel.

MORE INFO  www.ipsenusa.com