Ipsen USA has hired David Choate as director of field service. Choate oversees all field service operations in North America, including repairs, installations, relocations, retrofits, and the teams supporting those activities including field service, warranty and technical support. He is also responsible for global service activities when supporting Ipsen USA exports.
One of Ipsen’s main initiatives under Choate’s leadership is expanding the service team to provide more localized support to customers, resulting in quicker response times.
“Ipsen service is world class,” said Choate. “I am thrilled to be a part of this team as we continue our drive for service excellence.”
Choate comes to Ipsen from Cupertino Electric, Inc. in Edgerton, Wisconsin, where he served as a product line manager. Prior to that, he held various service-focused roles including market director for Bear Communications, and senior manager of field service for NetApp.
Choate has an Associate of Arts in telecommunications technology from the Community College of the Air Force, and a Bachelor of Science and Master of Business Administration from the University of Phoenix. In addition to his work experience and education, he is a veteran of the U.S. Air Force.
“Choate brings a solid, diversified background to Ipsen and we are excited to have him join our team,” said John Dykstra, Ipsen’s chief service officer.
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