Ipsen USA has promoted seven of its field service engineers to senior field service engineer inrecognition of their exceptional technical expertise, leadership, and customer service.
The newly promoted team members are Matt Hopkins, Jesse Lawrence, Larry Dahm, Glenn Hawkins, Mike Dawson, Daniel Greifemberg, and Craig Ludewig.
These promotions highlight Ipsen’s commitment to developing skilled service professionals who uphold the company’s standard for quality, reliability, and customer trust. Each new senior engineer brings years of hands-on experience supporting customers across the United States and around theworld, ensuring that Ipsen furnaces operate safely, efficiently, and to specification.
“A successful field service engineer is equal parts technician, problem-solver, and customer partner,” said Lu Chouraki, Ipsen’s field service manager. “They bring deep technical knowledge, but also the professionalism, communication, and integrity that define Ipsen in the field. Our customers rely on them not just to fix equipment, but to build confidence in every interaction.”
“Field service engineers are often the face of Ipsen for our customers,” said John Dykstra, Ipsen’s chief service officer. “Their expertise and dedication make a measurable difference in our customer’s success. We’re proud to recognize these seven individuals for frequently being recognized by ourcustomers and their peers for their skill and dedication to service.”
Together, these seven technicians represent decades of experience servicing both vacuum andatmosphere industrial heat-treating systems. From mentoring new technicians to leading complex troubleshooting and installations, their technical leadership continues to strengthen Ipsen’s servicecapabilities worldwide.
“Their promotion raises the bar across our entire service organization,” Chouraki said. “As senior FSEs, they’ll continue developing others, strengthening customer relationships, and setting the standard for quality and reliability. Their leadership ensures Ipsen’s reputation for excellence continues to grow.
More info: www.ipsenglobal.com
