Ipsen’s North American customer service team continues to conduct necessary in-person and remote appointments amid pandemic-related restrictions.
In January, Ipsen logged more than 150 field service visits, which included vacuum furnace installations, start-ups, relocations, hot zone replacements, annual preventative maintenance check-ins, temperature uniformity surveys, leak checks, and other various troubleshooting and repair activities. The other 100 service calls, conducted by Ipsen’s technical support and sales teams, happened using remote tools such as desktop sharing and video conferencing. This is an uptick from January 2020 and from previous months.
Ipsen remains committed to making sure its customers achieve maximum uptime — especially those who supply essential products to medical technology, energy, aerospace, and agribusiness to deliver vital goods and services — around the globe.
As vaccines are administered and the economy rebounds, Ipsen’s field teams continue to follow all necessary safety restrictions and protocols. Contact an Ipsen representative to discuss options.
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