Technical Support Specialist

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159

Website Thermal Product Solutions

Responsibilities:

Interviews customers and records interview information into computer for customer service by performing the following duties.

  •  Ability to interact with customers and field service technicians to provide them with technical information, guidance, and troubleshooting assistance on TPS products.
  • Talks with customers by phone, email, or in person to gather appropriate information to help generate service orders.
  • Works directly with customers to determine root cause of problems to prevent future warranty issues and follows up after repairs have been made.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
  • Solicits sale of new or additional services.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Visits customers at their place of operation to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.
  • Dispatches Field Service Engineers to customer sites.
  • Able to handle both technical service calls as well as parts orders from customers and field service personnel.

To apply for this job please visit recruiting.paylocity.com.