Field Service Engineer — Salt Lake City Area


Website Thermal Product Solutions

This position will be remote and based in and around the Salt Lake City, UT area.  Plans and coordinates activities concerned with installing, investigating and resolving customer reports of technical problems and eliminating future operational or service difficulties with equipment which includes industrial ovens, environmental simulation test chambers, and pharmaceutical equipment with the brand names Tenney, Blue M and Gruenberg by performing the following duties:

  • Installs new or modified equipment at customer’s facility to ensure full functionality according to specifications.
  • Coordinates and participates in installing unit or system to be tested in test fixtures, connecting valves, pumps, hydraulic, mechanical or electrical controls, cabling, tubing, power source, and indicating instruments.
  • Activates controls to apply electrical, hydraulic, pneumatic, or mechanical power and subject test item to successive steps in test cycle.
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
  • Troubleshoots and repairs units that do not function according to specifications prior to shipment including electrical and HVAC systems and controls.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provides on-site technical assistance to help troubleshoot and repair equipment; Maintains records of performance reports.
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
  • Ability to write corrective action reports and communicate issues and problems back to management for analysis.

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